Purpose: prevent incidents; respond fast when they happen; keep VIPs calm and informed.

Scope: all day trips and multi-day trips on the Northern Circuit.

Applies to: owners, driver-guides, partner vehicles, ops coordinator (“duty”).

1) Roles & Contacts

Duty Phone: carried and answered 24/7 while guests are in country. Rotate daily.


2) Pre-Trip Safety Checks

D-7 (or when booking confirms)

D-1 (vehicle & docs)